Support

Answers to the questions we get most. Still stuck? Email us — we reply.

My distance looks wrong or the run didn't record

Make sure RunPulse has location access set to “While Using the App” in iOS Settings, and wait for the GPS indicator to turn green before you start. Tall buildings and tunnels can briefly reduce accuracy; RunPulse filters bad points and recovers automatically.

Does the app work without an internet connection?

Yes. Recording, your plan, history and stats all work offline. Only the AI coach needs a connection.

Where is my data stored?

On your iPhone. There is no account and your runs are not uploaded. See the privacy policy.

How do I delete everything?

Profile → Settings → “Delete my account”. This removes all runs, plans and settings from your device.

How do credits and PRO work?

Tracking, plans and stats are free forever. AI coach messages and AI plan adaptation use credits; PRO removes the limit. Manage or cancel a subscription in your Apple Account settings.

How do I restore a purchase?

Profile → Settings → “Restore purchases”, using the same Apple Account you bought with.

Can I use miles instead of kilometers?

Yes — Profile → Settings → Unit. RunPulse also picks the right default for your region.